Frequently Asked Questions


  • How do I make an account?

    You may sign up here. All you will need is your name, e-mail address and password. You may fill out the other required information including billing and shipping addresses and personal options at your leisure. Once registered, you will be sent an e-mail in which you must first confirm before placing your online order. The link sent by e-mail will only be valid once. You will then be able to place an order, accumulate loyalty points, check the status of your order, order history and manage your account.

  • I forgot my password, how do I log in?

    If you have forgotten your password, please click on "Forgot Your Password?" below Sign In. You may also call us at our toll free number 1-855-922-3636 to reset your password.

Loyalty Program

  • How do I make an account?

    With every purchase you will receive BeautySense Points worth 5% of your purchase before taxes and after applicable discount. You receive 1 point per dollar you spend at BeautySense. Points will automatically be accumulated in your account once your first order has been placed. Once accumulated, these points can be used as a discount on the subtotal amount of your next order. The points cannot be sold, transferred, exchanged for cash or used at our spa. If you return an item, the points amount will automatically be deducted from your account. Points can take up to 30 days to appear in your account.

    100 points = $5
    200 points = $10
    500 points = $25
    900 points = $45

  • How can I redeem my BeautySense Points?

    BeautySense Points can be redeemed while reviewing your cart before the final Check Out. Simply select "Apply Points" and the price will automatically.

Processing Orders

  • How can I find the status of my order?

    You may find the status of your order and view your order history on the “My Orders” section in your account.

  • Why is the status of my order Pending Payment or Canceled?

    The status of your order may reflect Pending Payment or Canceled due to an issue with the method of payment used to place the order. In this case, please feel free to contact us should you require any additional information.

  • How do I make changes to my recently placed order?

    Changes cannot be made through your account, once an order has been placed. In this case, you may contact us by e-mail at or at 1-855-922-3636 to inform us of the changes you would like to make regarding products purchased, billing and/or shipping addresses.

  • How long will it take to receive my order?

    Processing time is generally between 1-3 business days, however due to large volume during Holidays and promotions, processing time may vary during this period.


  • Can I ship internationally?

    We are currently only shipping to addresses across Canada.

  • How much does shipping cost?

    We offer FREE EXPEDITED SHIPPING on all orders. Please contact us for any other requests regarding your delivery.

  • Where can I find the tracking details for my order?

    Once your order has shipped, you will receive an e-mail sent to you with the Canada Post tracking number. You may also view the tracking details at any time on the “My Orders” page of your account.

  • Why can’t I track my order on the Canada Post website?

    Once your order has been shipped, the tracking details will reflect once the first scan has been posted by Canada Post. Please allow 24 hours for the details to be updated. Should they not show after 24 hours, please contact us for more information.

Promotional Offers

  • How do I know when you are having a promotion?

    All on-going promotional offers and coupon codes are sent through our Newsletter. You may subscribe to our Newsletter by entering your e-mail address in the subscription box located at the bottom left-hand side of our main page. Add us to your Book List to make sure that you receive our e-mails. Please note that you may unsubscribe at any time.

  • How do I apply a coupon code?

    Coupon codes should be applied in the Cart page before check out. Simply enter the coupon code you wish to use in the “Discount Codes” section of your Cart. The price will automatically adjust. Only one coupon code can be applied per order.

  • Samples

    Sample(s) with every order.

  • Birthday Gift

    Available to all members. You must be subscribed to emails and provide your date of birth to be eligible for one Birthday Gift per year. To redeem, a merchandise purchase is required. Details provided via email. The Birthday Gift offer is subject to change, alteration, or termination by at its sole discretion at any time.

Credit Card Payment

  • I cannot process payment at checkout.

    If you receive an error message related to credit card authorization failure, double check that the billing address on the credit card matches your account billing address, try re-entering your CVN or security code, and be sure that the card is current and valid. Should an error message be received upon second attempt after validating the information you've entered, call us at 1-855-922-3636 or contact your financial institution for further assistance.

  • Accepted Methods of Payment

    Online: Visa, MasterCard, Amex, Visa Debit, Paypal and Interact Online. Over the phone: All major credit cards: Visa, MasterCard, Amex, Discover, JCB.

  • How can I contact BeautySense for product advice and all other inquiries?

    We may be contacted by e-mail at or by phone at our toll free number 1-855-922-3636 from Monday-Friday between 9-5pm EST. You may also LiveChat during your shopping experience in order to receive quick tips and advice while browsing for products. If you have sent an e-mail or left a message within our opening ours, please expect a reply within 24 hours. Should you have contacted us outside of our opening hours, please expect a reply within 72 hours.

  • Cannot find or purchase a product that was purchased in the past? This may be because the product is no longer available for sale for the following reasons:

    Discontinued Item: If you are unable to find a product that you have previously seen or purchased through BeautySense, it is possible that this item has recently been discontinued. Please feel free to contact us in order to have more information about possible replacement products.

    Replacement Products: Should a product have a different packaging and/or a different name than one that you have previously purchased on BeautySense, it is likely because it has been discontinued and repackaged into a new product. In this case you may contact us to request more information about the possible changes that have been made to this item.

    Out of Stock Products: In the event where a product reflects as “out of stock”, you may contact us to request to be contacted once this item becomes available to order.

  • How can I carry your products in my Spa/Salon? is an authorized online retailer for all of the brands offered through our website. We provide retail products to the individual customer and unfortunately do not offer professional prices. If you are a business or a spa professional, we encourage you to contact the official brand supplier for all other inquiries.

  • What is your return or exchange policy?

    All returns or exchanges must first be accepted by Please e-mail us at or phone us at 1-855-922-3636 to have your request approved.

    Return: Should you order the incorrect product, experience a reaction or are generally unsatisfied with a product, you may return this item strictly within the first 30 days of receipt and if the product is more than half full. You must also cover the return shipping charges. If you received a FREE product or gift with your purchase, it must be included with your return in order to be refunded on the original form of payment. Once the item has been received, we will then refund you for the return. If you have received a defective or damaged product, please contact us to inquire about how to proceed.

    Exchange: All exchanges must be of the same or greater value of the original purchase made. The exchange must be done within the first 30 days of receipt and the product must be more than half full. You must cover the return shipping charges. Once the item has been received, we will then proceed to ship out the exchanged item.

    Missing an item: Any missing or incorrect items must be reported within the first 2 weeks of your delivery date. Please contact us to inquire about how to proceed.

  • How can I get samples for my blog?

    Please e-mail for all partnership inquiries.

  • What if I want a product that is not offered on

    We work with, and have access to, many different brands. There are certain brands that we are unable to advertise online. Please never hesitate to call or e-mail a request as we always try to accommodate our clients.